1. Digital & Downloadable Products
Our ebooks and guides are digital products delivered instantly as downloadable files. Because digital goods cannot be returned once accessed, all ebook and downloadable content sales are non-refundable once the download link has been issued or the file has been accessed. This policy is required to comply with PayPal and other payment processor rules for digital products.
We do make limited exceptions in the following cases:
- You were charged but never received access to your purchase
- Duplicate charges made in error
- Unauthorized charges on your account that you did not make
- A technical issue on our end prevented download entirely
Refunds are not provided for change of mind, because you already own another version of the product, or because you completed a download and later decided you did not want it.
Coaching vs. Therapy
Our 1-on-1 consultations are personal development and life coaching services. Our coaches are not licensed therapists, psychologists, or medical professionals, and coaching does not diagnose or treat mental health conditions. If you require clinical care, please contact a licensed mental health professional.
2. Refund Timeframes
- Digital Ebooks: Within 7 days of purchase
- Coaching Services: Within 48 hours before the scheduled session
- Complete Package: Within 14 days, provided less than 25% of content has been accessed
3. Coaching Cancellations
- 48+ hours before appointment: Full refund
- 24–48 hours before: 50% refund
- Less than 24 hours before: No refund
- Emergency situations evaluated case-by-case
4. How to Request a Refund
- Contact us within the applicable refund window
- Provide your PayPal transaction ID and purchase details
- Explain the reason for your refund request
- Include any relevant screenshots or documentation
5. Refund Processing
- Processing time: 3–5 business days
- Refunds issued to the original PayPal account
- Email confirmation sent once processed
- Access to purchased digital content will be revoked
6. Non-Refundable Items
- Completed coaching sessions
- Custom or personalized content
- Items purchased more than 30 days ago
Our Satisfaction Guarantee
We stand behind the quality of our content. If you're not satisfied and it doesn't fall under our standard policy, contact us — we may offer account credits or alternative solutions.
7. Contact for Refunds
Use subject line: "Refund Request - [Transaction ID]"